Senior Engineering Manager

Ukraine, Odessa
Full time

About the project:
We are looking for Senior Engineering Manager to join its Kharkiv office.
Do you love to delight your customers and have strong customer connection? Then our CRM team is for you. Our CRM (Customer Relationship Management) is a rapidly growing business and considered one of the leaders in software as a service in the world of business applications. Our CRM allows you to quickly build line-of-business applications in the front-office areas of Sales, Marketing, Customer Service and beyond allowing businesses to transform the way they build and nurture customer relationships.

Skills Required:
• At least 4 years of experience in Software Development (Engineering or QA background)
• At least 3 years of experience in Project Management
• At least 2 years of experience in managing projects with 15+ FTE
• Experience with project finance management
• Advanced level of English
• Ability to establish solid working relationships with clients, to work effectively as a virtual member of a dynamic, dispersed team and to meet deadlines;
• Excellent communication, presentation and planning skills;
• Exceptional organization, leadership and stakeholder management skills;

We offer:
• Interesting and challenging work in a large and dynamically developing company
• Exciting projects involving newest technologies
• Professional development opportunities
• Excellent compensation and benefits package, performance bonus program
• Modern and comfortable office facilities

In particular, in customer relationships:
• Ensures communication with client is ongoing, efficient, clear, positive, and leads to client satisfaction
• Builds successful client relationship at different management levels
• Establishes and maintains project status reporting mechanism
• Manages customer expectations and measures satisfaction regularly
In people management:
• Ensures teamwork: maintains motivation, foster the team’s morale, resolve conflicts
• Provides regular input on team retention risks, maintains the records with HR and follows up on retention actions
• Facilitates people professional and career growth
• Encourages personal responsibility and self-discipline within the team
• Approves hiring/firing decisions
In delivery management:
• Gets information about future workload of the project teams and head count changes from the Client
• Communications with top management: provides inputs for decision making, ensures pro-active or critical business notifications
• Initiates, contributes and manages project ramp-up plan
• Tracks Project progress tracking (KPI/measurement, resource usage, quality)
• Maintains appropriate level of delivery quality
• Maintains risk analysis and management
In operations management:
• Ensures appropriate project infrastructure is created and maintained
• Ensures appropriate project-related purchases and shipments are done as appropriate
• Ensures customer property and equipment management practices are in place
• Coordinates internal departments to solve project related issues
In financial management:
• Ensures Profitability management (LM, ABR, ABS analysis)
• Ensures financial reporting on project related and travel expenses are appropriate
• Participates in rate review process